Privacy notice

ElectroRenew Panic Log Analyzer — Privacy notice

Who is responsible

ELECTRO RENEW SAS, SIREN 938 013 240, 110 Rue de Fontenay, 94300 Vincennes, France. Contact: contact@electrorenew.fr.

What the app sends, and why

When you analyse a log, the app sends only part of it: the panic type, date, iOS version, iPhone model, build and the panic text. Before sending, it removes the serial number, UDID, IMEI, ECID, e-mail addresses, crashReporterKey, incident IDs and other long ID numbers. Logs pulled over USB stay on the customer's iPhone; the app reads them in memory and deletes any temporary copy straight away.

Purpose: to give you the analysis. Legal basis: the contract (your licence).

Photos

A photo you drop into the app is read on your PC, and only the text is sent. A photo taken with your phone through the QR code is uploaded to our server: the link works for 10 minutes, and the photo (at most 2 MB) is deleted as soon as the app downloads it, and after one hour at the latest.

What our server keeps

• Not your log text. We never store it.
• Unknown values: we count sensor and panic values we have no rule for yet (model family, sensor position, value, how often, first and last date). This contains no device or customer data and helps us improve the rules. Legal basis: legitimate interest.
• Daily counts: we count analyses per licence per day, to apply the daily limit. Legal basis: the contract.
• Abuse counters: for licence actions, your IP address is turned into a scrambled code with a secret key and kept in hourly counters, to stop abuse. Legal basis: legitimate interest.

Licence and payment

We keep your e-mail address, your licence key (scrambled, plus an encrypted copy so we can send it again), and a scrambled ID of your PC; the real Windows ID never leaves your PC. We also keep the payment status, the Stripe customer and subscription IDs, the country of the card or PayPal account, the licence dates and history, and e-mail codes (valid for 10 minutes). We never see your card number or PayPal login.

Legal basis: the contract; payment records: legal obligation.

How long we keep it

• Licence and account data: while the licence runs, then 3 years.
• Payment records: 10 years (Code de commerce, article L123-22).
• Daily analysis counts: 12 months.
• Unknown-value counters: 3 years after they were last seen.
• Stripe event references: 90 days.
• Copies of licence-key e-mails in our mailbox: 12 months.
• E-mail codes and abuse counters: about one day.
• Phone-capture photos: one hour at most.
• Our hosting provider may keep technical request logs (the request method and address and technical error messages, never log text, e-mail addresses or keys) for up to 7 days.

Who processes data for us, and transfers outside the EU

• Cloudflare, Inc. (USA) — server and database; certified under the EU–US Data Privacy Framework.
• Stripe — payments; certified under the EU–US Data Privacy Framework.
• PayPal (Europe) S.à r.l. et Cie, S.C.A. (Luxembourg) — only if you pay with PayPal; transfers within the PayPal group under Binding Corporate Rules approved by the Luxembourg data protection authority.
• Google LLC (Google Workspace, USA) — e-mail, including a copy of each e-mail we send; certified under the EU–US Data Privacy Framework.
• GitHub (USA) — the installer download; certified under the EU–US Data Privacy Framework.

On your PC

Your licence key and access token are encrypted by Windows for your user account, in the app's settings file.

Your rights

You can ask for a copy of your data, a correction, its deletion, or object to a use based on legitimate interest: write to contact@electrorenew.fr. Deleting your data ends your licence (the key stops working and cannot be sent again); payment records we must keep by law stay until their legal period ends. You can also complain to the CNIL (cnil.fr).

What we do not do

No advertising, no selling of data, no tracking in the app, no cloud or AI reading of your photos.

Version: 2026-10-21.