Licence terms, privacy and refunds

ElectroRenew Panic Log Analyzer — Licence and Terms of Sale

Seller: ELECTRO RENEW SAS ("ElectroRenew", "we"), 110 Rue de Fontenay, 94300 Vincennes, France, SIREN 938 013 240. Contact: contact@electrorenew.fr.

These terms apply when you buy, renew or use an ElectroRenew Panic Log Analyzer licence ("the app"). By buying a licence or installing the app you accept them. The app is a tool for repair professionals.

1. What you get

• A licence key that lets one Windows PC at a time use the app and its online analysis service.
• The licence runs for one year from payment ("the period"). Its end date is shown in the app under Licence.
• Up to 300 analyses per day per licence. We may change this limit with notice by e-mail.

2. Price, payment and renewal

• The price is €30 per year, shown before you pay. VAT not applicable, art. 293 B du CGI. Payment is handled by Stripe, by card or PayPal.
• Launch offer: a new licence bought until 30 December 2026 (Paris time) costs €15 for its first year (50 % off). Its renewals, and every licence bought later, cost €30 per year.
• Card and PayPal payments renew automatically each year with the same payment method, until you cancel. We send reminder e-mails 30, 7 and 1 days before each renewal.
• Voucher codes from an authorised reseller add the number of days printed on the voucher (usually 365) to the licence. A voucher can be used once.
• If a renewal payment fails, the app keeps working for 14 days. After that, analyses stop until the licence is renewed. Nothing is deleted; the same key keeps working after renewal.
• Cancelling stops the next renewal. The period you already paid for is not shortened.

3. Using the licence

• One active PC per licence. You can move the licence to a new PC yourself up to 2 times per year (e-mail code).
• Do not share, resell or publish your key, and do not try to get around the licence checks, the daily limit or the rate limits. We may suspend a licence that is used this way.
• Do not copy, decompile or modify the app, except where the law or an open-source licence (section 7) allows it.

4. What the results mean — limits of the service

• The app reads iPhone panic logs and suggests likely causes. Results are labelled: "Established cause", "Possible cause — verify before replacing", "Inconclusive" or unknown. Read the label.
• Results are guidance for a trained technician, not a guarantee. Always confirm a fault before you replace a part. Panic logs can have more than one cause, and photos of logs can be misread.
• Results depend on our rule data, which we keep improving. A result can change when the rules change.
• The online service needs an internet connection. We aim for it to be available but do not promise uninterrupted service. Planned changes are announced by e-mail where possible.

5. Liability

• To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, lost data, or for parts replaced, devices damaged or repairs carried out based on a result.
• Our total liability for any claim is limited to the amount you paid for the current licence period.
• Nothing in these terms limits liability that cannot be limited by law (for example for fraud, or death or personal injury caused by negligence), or your statutory rights as a consumer where they apply.

6. Ending the licence

• You can cancel renewal at any time (Stripe receipt link or contact@electrorenew.fr).
• We may suspend or end a licence that breaks section 3, or after a refund or a chargeback.
• Refunds: see the Refund Policy.

7. Open-source parts

The app contains open-source software under its own licences (LGPL, MIT, Apache and others). They are listed in THIRD-PARTY-NOTICES.txt in the app folder, with the full licence texts and how to get the source code. Those licences take priority for those parts.

8. Export and sanctions

The app and licences may not be sold, supplied or used where that is prohibited by applicable export-control or sanctions law. No licences are sold to Russia, Belarus, Iran, North Korea, Syria or Cuba.

9. Changes, law and disputes

• We may update these terms. Changes apply from the next renewal; we tell you by e-mail at least 30 days before.
• These terms are governed by French law. Disputes go to the competent French courts, unless the law of your country gives you, as a consumer, the right to use your local courts.

Version: 2026-10-21.

ElectroRenew Panic Log Analyzer — Privacy notice

Who is responsible

ELECTRO RENEW SAS, SIREN 938 013 240, 110 Rue de Fontenay, 94300 Vincennes, France. Contact: contact@electrorenew.fr.

What the app sends, and why

When you analyse a log, the app sends only part of it: the panic type, date, iOS version, iPhone model, build and the panic text. Before sending, it removes the serial number, UDID, IMEI, ECID, e-mail addresses, crashReporterKey, incident IDs and other long ID numbers. Logs pulled over USB stay on the customer's iPhone; the app reads them in memory and deletes any temporary copy straight away.

Purpose: to give you the analysis. Legal basis: the contract (your licence).

Photos

A photo you drop into the app is read on your PC, and only the text is sent. A photo taken with your phone through the QR code is uploaded to our server: the link works for 10 minutes, and the photo (at most 2 MB) is deleted as soon as the app downloads it, and after one hour at the latest.

What our server keeps

• Not your log text. We never store it.
• Unknown values: we count sensor and panic values we have no rule for yet (model family, sensor position, value, how often, first and last date). This contains no device or customer data and helps us improve the rules. Legal basis: legitimate interest.
• Daily counts: we count analyses per licence per day, to apply the daily limit. Legal basis: the contract.
• Abuse counters: for licence actions, your IP address is turned into a scrambled code with a secret key and kept in hourly counters, to stop abuse. Legal basis: legitimate interest.

Licence and payment

We keep your e-mail address, your licence key (scrambled, plus an encrypted copy so we can send it again), and a scrambled ID of your PC; the real Windows ID never leaves your PC. We also keep the payment status, the Stripe customer and subscription IDs, the country of the card or PayPal account, the licence dates and history, and e-mail codes (valid for 10 minutes). We never see your card number or PayPal login.

Legal basis: the contract; payment records: legal obligation.

How long we keep it

• Licence and account data: while the licence runs, then 3 years.
• Payment records: 10 years (Code de commerce, article L123-22).
• Daily analysis counts: 12 months.
• Unknown-value counters: 3 years after they were last seen.
• Stripe event references: 90 days.
• Copies of licence-key e-mails in our mailbox: 12 months.
• E-mail codes and abuse counters: about one day.
• Phone-capture photos: one hour at most.
• Our hosting provider may keep technical request logs (the request method and address and technical error messages, never log text, e-mail addresses or keys) for up to 7 days.

Who processes data for us, and transfers outside the EU

• Cloudflare, Inc. (USA) — server and database; certified under the EU–US Data Privacy Framework.
• Stripe — payments; certified under the EU–US Data Privacy Framework.
• PayPal (Europe) S.à r.l. et Cie, S.C.A. (Luxembourg) — only if you pay with PayPal; transfers within the PayPal group under Binding Corporate Rules approved by the Luxembourg data protection authority.
• Google LLC (Google Workspace, USA) — e-mail, including a copy of each e-mail we send; certified under the EU–US Data Privacy Framework.
• GitHub (USA) — the installer download; certified under the EU–US Data Privacy Framework.

On your PC

Your licence key and access token are encrypted by Windows for your user account, in the app's settings file.

Your rights

You can ask for a copy of your data, a correction, its deletion, or object to a use based on legitimate interest: write to contact@electrorenew.fr. Deleting your data ends your licence (the key stops working and cannot be sent again); payment records we must keep by law stay until their legal period ends. You can also complain to the CNIL (cnil.fr).

What we do not do

No advertising, no selling of data, no tracking in the app, no cloud or AI reading of your photos.

Version: 2026-10-21.

ElectroRenew Panic Log Analyzer — Refund and Cancellation Policy

Contact: contact@electrorenew.fr.

Cancelling renewal

You can cancel the automatic yearly renewal at any time: use the link in your Stripe receipt, or write to contact@electrorenew.fr. The licence keeps working until the end of the period you paid for.

Refunds

Payments are not refunded — not the first purchase and not a renewal. Cancelling stops the next renewal; the period already paid for keeps working until its end date.

This does not cover a mistake on our side: a payment taken twice, or a licence key we could not deliver, is paid back. Vouchers bought from a reseller follow that reseller's own terms.

A chargeback ends the licence at once.

Right of withdrawal (consumers in the EU / UK)

The licence key is digital content delivered at once, by e-mail, right after payment. Before you pay, the payment page asks you to tick a box: you agree to the licence terms, you ask for the licence to start immediately, and you accept that you then lose the 14-day right of withdrawal (French Code de la consommation, article L221-28, 13°). Without that box ticked, no payment can be made. Business buyers (for example repair shops) have no right of withdrawal.

Statutory rights

This policy does not affect any rights you have by law.

Version: 2026-10-21.